Customer & Employee Relations
Customer relations is the process and manner by which a business develops, establishes, and maintains relationships with its customers. Businesses rise and fall through the support of their customer bases. Consequently, it is absolutely essential that you develop effective customer relations. Holding on to your clients, creating repeat business opportunities and referrals are the magic ingredient that separates the average from the wildly successful and gets your customers (and their friends and family) coming back time and time again!
The same has to be said for your Employees. Creating a team culture that is positive and productive, helps reduce turnover and absenteeism and a healthy relationship among the employees increases confidence and morale. It is essential that all the employees share a cordial relation with each other, understand each other’s needs and expectations and work together to accomplish the goals and targets of the organisation.